Add-ons

Teleopti strives to always offer you the best workforce management solution there is.
As a part of Teleopti CCC base, we offer a powerful Software Development Kit (SDK), a platform for custom development and integration based on industry standard Web Services (SOAP).

In order to enhance the solution’s overall productivity and usability, we work closely with our SDK partners and leading Systems Integrators, Business Agility and SHP to develop and build a portfolio of feature-rich add-ons.

If you want to buy now or need some additional information, please fill out the Request for Information Form.


 Exchange Agent for Teleopti CCC 
Exchange Agent is a powerful integration tool that enables users  to set up automatic synchronisation between agents’ Microsoft Exchange calendars and Teleopti’s CCC schedule.


SMS Alert Manager for Teleopti CCC
SMS Alert Manager is an enhancement for Teleopti CCC that notifies agents about changes to their schedule via Short Message Service (SMS) messages. 
SHP - Intraday Manager
Individual break wishes
 – within an optimal planning
SHP - Holiday Manager
Handling of the whole holiday process considering needs and availability and/or best distribution of holiday entitlement of the agents
SHP - Time Accounting
Account Calculation (Overtime Saldo) with flexible rule settings. Basis for pay roll

Download the Product Leaflets below:

Add-ons


  LanguageAuthorSize
  Exchange Agent for Teleopti CCC Business Agility807 kB
  SMS Alert Manager for Teleopti CCC Business Agility428 kB
  Add-on tools for Teleopti CCC SHP2 MB
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