Workforce Managment for Branches and Stores
With Teleopti CCC version 7, advanced Workforce Management has finally reached branches and stores. While previously relegated to a fragmented approach with each branch having responsibility for its own resource planning, there is now a single WFM system that can centrally manage a geographically distributed organisation.
In close partnership with leading queuing and Customer Flow Management (CFM) solutions providers, Teleopti is able to bring business intelligence, transparency and centralised control to your business. The benefits are similar to those we have been enabling for years in the contact centre, including shorter actual waiting times, enhanced quality of service, increased employee satisfaction, reduced stress, steadier workload, lower operational cost, and reduced staff hours. These are profound advantages that your contact centre cannot afford to miss out on.