Teleopti CCC Standard Reports
Teleopti provides a full suite of standard reports covering the most common needs of contact centre or back office reporting. All reports are fully web-based, feature built-in drilldown functionality and can be easily exported to Excel and PDF.
With over 25 standard reports, there is something for all levels of users. Reports cover the following areas:
- Planning performance, including forecast and schedule accuracy, schedule analysis, fairness and more.
- Agent performance, including contact volumes, handling times, schedule adherence, absenteeism; and occupancy per agent, team, site, etc.
- Self-assessment reports for agents
- Customer service levels, speed of answer and abandonment rate
- Intraday management reports, with forecasted, scheduled and actual values in real time.
- Track and improve performance on all levels, from agents and team leaders to resource planners
- Measure and improve customer satisfaction, and set the correct service level targets
- Improve staff satisfaction through transparency of performance and fairness
Register here to watch an interactive demo demonstrating the features of Teleopti CCC