Advanced Reporting with Performance Manager and Custom Reporting Access
When you experience constant change within your organisation, you need business intelligence you can count on and quickly adapt to in order to keep your contact centre ahead of the curve. Standard reports are valuable but will only get you so far. In complex environments you need the ability to create your own customised reports to extract the specific business intelligence you need, which is contained within the vast amounts of data being collected by your contact centre platform.
With the powerful and easy-to-use Teleopti CCC Performance Manager, even non-technical users can create valuable, customised reports, pivot charts and tables with simple drag-and-drop functionality.
Our scorecards and Key Performance Indicator (KPI) dashboards give you the tools and insights you need to make better business decisions, based on sound data.
PERFORMANCE MANAGER (PM)
Includes a set of premier reporting tools for in-depth data analysis, including pivot charts and tables, KPIs, scorecards, and highly configurable drill-down reports. The reporting data is also easily accessible from Microsoft Excel or any other Microsoft OLAP compatible reporting solution.
Key Benefits
- Put Business Intelligence into the hands of your business users, allowing them to easily create and share fully customised reports.
- Monitor and quickly react to KPIs through constantly-accessible dashboards.
- Offer agents insight into their performance through individual agent scorecards, which are viewable in the agent portal MyTime.
- Easily integrate your WFM data with that of other vital systems in your organisation (e.g. Business Intelligence or CRM).
CUSTOM REPORTING ACCESS (CRA)
Allows customers to access and extract all Teleopti CCC reporting data for creation of custom reports in other reporting or Business Intelligence systems.
Key Benefits
- Affordable way to extract important data from Teleopti CCC for the creation of customised reports.
- Quickly and easily get started with a standard Microsoft SQL Server data warehouse and documentation.
- Combine data from the WFM system with information from other vital systems within your organisation – for more comprehensive, company-wide reporting.
Register here to watch an interactive demo demonstrating the features of Teleopti CCC