Resource Planners

Forecast and schedule with the most flexible and user-friendly WFM solution in the market. Teleopti CCC provides powerful automatic tools for a perfectly staffed customer service organisation

Prepare

Know what’s coming, and be prepared to deal with it no matter what. With Teleopti CCC’s easy to use forecasting wizard, new and experienced users alike can create accurate forecasts that take seasonal variations, market trends, campaign periods and other long-term factors automatically into consideration. Our unique scheduling and optimisation algorithms automatically ensure that the optimal shifts are distributed to the agents while keeping the right balance between preference fulfilment, business need and fairness.

Deliver

Communicate schedules and last-minute changes, stay on top of the day as it evolves, spot and act upon any unexpected situations; these are all part of effective intraday management. Teleopti CCC provides a wealth of tools for real time communication and adherence monitoring and intraday activity optimisation so you can feel confident in your ability to manage any situation.

Improve

Powerful reporting and analysis tool, from dashboards to complex multidimensional charts and tables give you all the business intelligence you need. Whether it is more accurate forecasting, more optimised schedules, higher schedule adherence or any of the many KPIs you need to track, Teleopti CCC provides everything you need to drive continuous improvement.