Customer Service Managers
As a customer service manager you are responsible for the overall performance and sustainability of the contact centre or back office operations. You need to make sure you meet the requirements and expectations of your customers for qualitative and timely service in an as cost efficient manner as possible. Hiring, training and maintaining the right staff, having optimal processes for planning, executing and evaluating all the work that is carried out, and striving for constant improvements are keys to success.
Deliver excellent customer service
Knowing your customers and what they expect is key to delivering customer service excellence. Teleopti’s advanced analysis tools, whether mobile dashboards, strategic reports or intraday KPI monitors let you stay in complete control of the performance of your contact centre or back office, and the service levels it provides customers.
Get the most out of your resources
Running an efficient and profitable operation is absolutely essential in today’s economy, and this is also true for the contact centre which more and more are seen as profit centres. Teleopti CCC’s unique optimisation engine makes sure you always have the right the staff in the right place at the right time, no more and no less. Hitting your customer service targets with the minimum number of FTE is guaranteed with Teleopti CCC.