Cloud-Based Workforce Management

Teleopti cloud WFM features fully automated forecasting and scheduling that’s accurate, efficient and above all, fair and fun – engaging and empowering agents, who, in turn, deliver greatly improved customer experiences.

The Teleopti workforce management (WFM) solution is available as an on-premise and cloud-based version. Just like the on-premise version, Teleopti WFM Cloud features fully automated forecasting and scheduling that’s accurate, efficient and above all, fair and fun – engaging and empowering agents, who, in turn, deliver greatly improved customer experiences.

Unlike some stripped-down cloud WFM solutions, Teleopti WFM Cloud features the full and complete state-of-the-art functionality of its on-premise version. We don’t think you should have to make any sacrifices when transitioning to the Cloud.

Why Teleopti WFM Cloud is a compelling proposition for contact centers, both large and small:

  • You avoid major investments in premise-based infrastructure;
  • You have WFM data and support at your fingertips - in real time, 24/7; 
  • You can scale up or down on the number of users instantly;
  • You no longer have to wait for releases: new features are automatically and rapidly released, free of charge (included in the monthly user fee);
  • You leave the hardware/software headaches to the experts; e.g. installations, IT operations, maintenance, support, infrastructure obsolescence, and instead focus on delivering outstanding customer experiences.

Still have doubts? Don’t reach for that aspirin; reach for our brief, straightforward WFM Cloud eBook. Download it here and watch your fears and misgivings about workforce management in the Cloud dissipate into thin air.