Teleopti Consulting Services

Teleopti’s Professional Services team intimately understands the challenges you are facing in your contact center. They are highly adept at helping you pinpoint potential improvement areas and then finding a solution to address those needs.

Whether it has to do with “putting out fires”, increasing efficiency and productivity, improving first call resolution or a host of other concerns, The Teleopti Consulting Team can help. Let our highly experienced and skilled consultants take a look at your environment to identify specific ways to enhance performance across your customer service operation. The result will be the understanding of using WFM for strategic purposes like:

  • Identifying root causes of specific issues
  • Ensuring proper assignment of critical areas of responsibility throughout the organization
  • Increasing the agents buy-in of your contact center goals and service level targets