Videos

Here you can watch videos with Teleopti customers and partners as well as other general videos and presentations.

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Teleopti Customer: Rentalcars.com

Teleopti Customer: Rentalcars.com

Success Stories

Using Teleopti, Rentalcars.com effortlessly produces effective, flexible work schedules for over 800 people and manages seasonal peaks and troughs from one single integrated system running on Mitel. The introduction of the web-based Teleopti MyTime agent tool at the end of 2015 has increased employee empowerment and enabled faster response to advisors’ absence requests.

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Workforce Management with Teleopti

Workforce Management with Teleopti

Solutions

Teleopti WFM is a world-class next generation workforce management solution that encompasses all you need to forecast demand, automate agent scheduling and optimize your customer experience. Increase agent satisfaction and empowerment through mobility and gamification. Join the revolution for a smarter way of working - making scheduling easy and your staff happy!

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Cloud based contact center solutions

Cloud based contact center solutions

Solutions

Kate’s Skates is a booming online website - with huge challenges! Her contact center has difficulties keeping up - in every way. See how cloud based contact center solutions got her out of the tight spot!

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Teleopti WFM Notify: Agent Schedule Messenger (ASM)

Teleopti WFM Notify: Agent Schedule Messenger (ASM)

Features

Keeping agents informed about their schedules, changes and other important information is a vital function of daily management. This process can be fully automated with the Teleopti ASM (Agent Schedule Messenger) module.

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Teleopti WFM Notify: CalendarLink

Teleopti WFM Notify: CalendarLink

Features

With the use of calendar services accelerating across devices (e.g. Outlook, Google Calendar, iCloud), agents can merge their work and personal schedules, using CalendarLink – accessible on tablets, smartphones and PCs, and sharable with family and friends

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Teleopti WFM Notify: Real-Time Adherence (RTA)

Teleopti WFM Notify: Real-Time Adherence (RTA)

Features

Workforce management isn’t just about creating a schedule. Following up and ensuring that agents follow their schedules is equally vital.

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Teleopti WFM Notify: SMSLink

Teleopti WFM Notify: SMSLink

Features

Ever-increasing acceleration in doing business today goes hand in hand with frequent, last-minute schedule changes. Not long ago, proactively keeping agents informed of upcoming schedule changes meant calling or e-mailing them – laborious and inefficient. Now, with SMSLink, schedule changes are automatically sent as a text message to agent cell phones

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What is Workforce Management?

What is Workforce Management?

WFM Insights

In our first video we'll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as well as explaining how a number of additional factors may really complicate things! How does workforce management work?

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How does WFM work?

How does WFM work?

WFM Insights

This time we'll let you in on the basic input and output of using a WFM solution in your contact center, back-office or stores as well as explaining how a number of additional factors may really complicate things!

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Who Benefits from good WFM?

Who Benefits from good WFM?

WFM Insights

Customers and agents, how you treat one of them directly affects the other. Workforce management is very much a balancing act between different stake holders, which we will discuss in this video.

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How does good WFM benefit your agents

How does good WFM benefit your agents

WFM Insights

A happy employee is an efficient employee! Having the ability to balance your employees' work and private life with your customers' demands is key to success. In this video we will show you several tools, beneficial to your employees.

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Empower and Reward through WFM

Empower and Reward through WFM

WFM Insights

Staffing is typically the highest cost of any contact center, but at the same time your agents are your biggest asset. Keeping them happy will help you remain efficient and cost effective.

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Why accurate forecasting is key to success?

Why accurate forecasting is key to success?

WFM Insights

Do you know exactly what level of staffing you need to answer your customers quickly? Do you have the information you need to optimise your contact centre operation for any time period you want to plan for: next day, next week, next month, next quarter, or even next year?

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Cloud vs Premise Based?

Cloud vs Premise Based?

WFM Insights

There are many out there who are debating whether to move into the cloud or keep their WFM solution on premise. Are you one of them? In our next short video in our series of WFM Insights we take you through the pros and cons of "Cloud vs. Premise Based WFM".

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The multi-skilling debate and its benefits?

The multi-skilling debate and its benefits?

WFM Insights

Depending on the demand of your contact center there are different ways of managing multi-skilling and its challenges. View "The multi-skilling debate and its benefits" for tips to figure out which managing method suits you best.

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Telephone, Email and beyond...

Telephone, Email and beyond...

WFM Insights

More often than not, a contact center today handles many types of channels, often referred to as multi-channel or omni-channel. All of those channels have different customer expectations in terms of response times. How does this affect workforce management?

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How WFM Reporting Data can help you improve?

How WFM Reporting Data can help you improve?

WFM Insights

Are you giving your agents visibility of their own performance of the metrics you are monitoring them against? The 3 min video "How WFM reporting can help you improve" will give you insight into how to utilize the reporting available in your WFM platform to understand the performance of your contact center and where you can improve.

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