E-Books & Reports

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Offline Activity Scheduling: Optimized or Optimistic?

Offline Activity Scheduling: Optimized or Optimistic?

This Silver Lining Solutions report, created in partnership with Teleopti, discusses the findings of its global research survey into the scheduling of ‘offline’ activities in the contact center. Vital to the creation of the report was the feedback from Teleopti customers, making up 43% of the total responses, so Teleopti though it would also be interesting to compare those answers with the wider findings of the report.

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2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

2016 Frost & Sullivan WFM Solutions Customer Value Leadership Award

Read Frost & Sullivan's Statement of Work (SOW) regarding WFM Solutions Customer Value Leadership Award granted to Teleopti.

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2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

2016 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings and Product Effectiveness by Category. It also covers the Teleopti Overview pages.

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What’s keeping You from Workforce Management in the Cloud?

What’s keeping You from Workforce Management in the Cloud?

If your workload leaves you little time to gather the necessary information to make a well-informed decision, then this eBook should be of help. It will bring you up to speed by addressing 10 typical cloud headaches and answering “Why WFM in the Cloud” as the way forward – and how Teleopti WFM measures up to the task.

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2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

2015 DMG Workforce Management Product and Market Report - Teleopti Reprint

This reprint includes the Workforce Management Vendor Satisfaction Analysis incl the summary of Average Satisfaction Ratings by each Vendor and Category. It also covers the Teleopti Overview pages.

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Teleopti customers enjoy 23% greater staff utilization compared to their peers

Teleopti customers enjoy 23% greater staff utilization compared to their peers

Findings from a 2012 Aberdeen Group research study on workforce management in the contact center indicate that companies using workforce management (WFM) solutions, such as Teleopti, as a part of their contact center workforce management deployments enjoy strong performance on a number of key measurement points, compared to contact centres not using a WFM solution.

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