Agents

Lifestyle scheduling is more than just a buzzword; it is a key factor in increasing employee satisfaction and retention, lowering sickness and absenteeism, improving customer service and ultimately increasing profitability. This balance comes through employee empowerment and planning transparency. This is made possible by powerful tools to influence one’s working times and ability to be a part of the scheduling process from preferences to shift trades and time-off requests.

Teleopti WFM takes staff empowerment and self-service to the next level, with automatic granting of absence requests and shift trades (based on business rules) with or without supervisor involvement. Our industry-leading tools for preference handling and fairness make sure that agents feel they are an active part of the optimal customer-service experience.