Batelco - The Teleopti CCC Experience
Learn how a Teleopti customer, Batelco, has improved it's operations by using Teleopti's Workforce Management solution, Teleopti CCC. Batelco share their experience about what their challenges have been and the benefits they have gained by using Teleopti CCC.
This 10 minutes Customer Case Webinar gives an insight of how Teleopti CCC has helped Batelco with:
- Optimised staffing
- Higher productivity
- Higher job satisfaction and motivation
Batelco is an integrated communications provider in the Kingdom of Bahrain. The company delivers cutting edge fixed and wireless telecommunications services and has a market share of 45% of the free GSM operators. Batelco has one of the biggest call centres in the country with a 24/7 contact centre operation.