Performance Management for continuous improvements - for Users
What measures and key performance indicators can be used to benchmark your Workforce Management processes?
This 25 min webinar will show you how to use strategic analysis and reporting to increase performance and planning accuracy.
Birgitta Lilkaer, Senior Training Consultant together with Maureen Lundgren Gomes, Service Desk Manager and Senior Business Consultant, both from Teleopti, will host this webinar session. They will share with you their views on performance management based on a vast amount of experience managing contact centres as well as coaching contact centre managers in highly competitive markets.