Customer Case: Outsourcer CallPoint New Europe

In this webinar we will present a customer case together with our Bulgarian customer Callpoint New Europe.

The webinar will give call center managers an insight about the operational improvements and benefits gained via implementation of Teleopti CCC.

Nina Kokorska, Reporting and Planning Manager at CallPoint will informe you about the concrete benefits of the solution in an Outsourcing call center environment.

About CallPoint
CallPoint New Europe is a multilingual call centre and Business Process Outsourcing (BPO) provider, delivering high quality services since 2004 and specializes in four main verticals: Travel & Leisure, Retail & E-commerce, Financial Services, High-Tech and Media (Telecoms, Software and Entertainment). CallPoint is currently serving 35 near-shore and on-shore European and North-American leading multinationals, in 20 languages, primarily in English, German, French, Italian, Spanish and all Eastern European languages. Currently the contact centre has 900 employees in 3 delivery sites: Sofia (550), Plovdiv (50) and Bucharest (300).
CallPoint is one of the biggest independent outsourcing companies in Eastern Europe. 95% of the companies, using the services of the Company are based in Western Europe. As an operator in the BPO industry, CallPoint brings value to its customers through flexibility, ramp up capacity, extended working hours (24/7/365), cost reduction, quality excellence and process optimisation. CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.