The Importance of Forecasting

An accurate and reliable workload forecast is the foundation of any good staffing plan. If you don´t know what workload to expect, your efforts to calculate staff numbers and create your schedule plans will be a wasted effort.
Whether you want to know what is needed in terms of staffing over the next few intervals, next few hours or next year – you’ll need an accurate, well-informed answer. This means taking seasonal variations, market trends, campaign periods and other long-range factors into consideration in your planning.

In this 40 minute webinar you will find out why it is important to work with forecasting as a natural part of the workforce management process and learn the process of forecasting.