Maximize your return-on-investment from workforce management
Workforce Management is the art and science of planning the right amount of resources at the right times to achieve a contact center’s customer service, financial and employee goals.
To succeed in maximizing the benefits from these three apparently conflicting areas with workforce management, a sustainable balance between them often needs to be achieved.
Detailed planning and increased scheduling flexibility produce more accurate schedules, better matching resources to forecasted demand. This creates the right conditions for an improved schedule adherence, improved customer service, and increased opportunities for employee empowerment and satisfaction.
During this 1 hour webinar you will learn more about:
- How to better match resources to the forecasted demand
- Improvements achievable with varying levels of scheduling flexibility
- Operational improvements being achieved by customers with Teleopti CCC