Introduction to Workforce Management in the Back Office

Back office operations such as e-mail, claims processing, account creation and order processing are some of a service organisation’s most visible customer experiences, but also the source of a significant business cost. Teleopti invites you to a 55 minute online webinar, that will present how companies by improving the processing experience as part of the total customer experience, can achieve improved levels of productivity, operational efficiency and customer satisfaction with reduced operational costs.

Learn more about how to achieve:

  • Greatly increased performance and efficiency in the back office and blended environments, and at reduced labour costs
  • Improved customer service through better planning and processes
  • Increased employee satisfaction and retention through use of proven workforce management principles.

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