What is the business value of
Workforce Management?Click to watch a 1,5 min introduction on how
organisations could benefit from WFM using
Teleopti CCC

Go to the Knowledge CentreLearn more by listening to webinars, download
customer cases, product leaflets, white papers
and much more.

Click here to go the Knowledge Centre

Return on investment from WFMWatch a short introduction about some of the
benefits from Workforce Management which
leading to a posivite ROI for Contact Centres

Enhancing intraday management efficiencyTELEOPTI CCC reduced our scheduler’s workload, improved the
schedule smoothness and enhanced the intraday management
efficiency. The continuous and real-time support from Teleopti
and VoiceCyber is the key of this project success. At present, we
successfully expanded into our call center to multi sites, with
larger operation in Wuhan.
Mr. Dong Wei, Deputy General Manager of Customer Service Center,
China Union pay Merchant Services Co., Ltd.

Take control of your Contact Centre
with Teleopti CCC Forecasts• Staffing Optimisation
• Reduced Costs and improved profitability
• Increased employee satisfaction
• Improved customer service and satisfaction

Click to learn more

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Addressing Average Handling Time with ZOOM QM Suite

Lowering Average Handling Time while keeping customers happy is one of the top challenges of almost every call center.

In this 50 min webinar we will show how ZOOM QM Suite can help you achieve that. In the first half we will highlight general best practice in lowering AHT followed by a demo showing how this can be achieved in ZOOM QM Suite.

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