Teleopti CCC Forecasts - Now Including Budgets!

Teleopti offers you one of the most powerful, precise and accurate forecasting tools on the market – free of charge. With Teleopti CCC Forecasts you can predict future contact volumes and staffing requirements, both in the short and long term. With the added capability of our new module, Budgets, you can easily create staffing budgets that consider forecasted need, attrition, shrinkage, efficiency, and exceptions. You can then balance these variables with new hires, contractors and overtime. Register today for a free download.

The Teleopti CCC Forecasts product is suitable for all types of contact centre operations. Regardless of the size, complexity or industry, this highly effective, no-cost solution can be adapted to the needs of your specific business.

Offered free of charge, Teleopti CCC Forecasts enables your contact centre operation to accurately predict and plan for the future, with confidence. Read what others are saying about Teleopti CCC Forecasts.

More accurately forecast staffing needs

'Using validated historical data and sophisticated forecast algorithms, Teleopti CCC Forecasts provides accurate and reliable forecasts of future contact volumes and staffing requirements, according to your pre-defined service levels. The system takes into account seasonal variations and market trends, and business intelligence can be applied to adjust for anomalies, invoicing periods, campaigns and other special events and factors.

Forecasting contact centre activity on your terms

Teleopti CCC Forecasts is one of the most flexible, feature-rich and precise forecasting tools on the market. Whether you need to foretell what staffing level is needed over the next few hours or next 12 months, Forecasts provides you with very accurate, well-informed, actionable information. Teleopti CCC Forecasts provides both short and long-term multi-skill forecasting of contact volumes and staffing requirements.

Regardless of the size of your contact centre (single site or multi-site), Forecasts is suitable for your customer service operation.

Take control of your staffing budget

Create long-term staffing budgets based on actual forecasted need as well as available agent resources. Automatically consider all necessary variances such as attrition, shrinkage, efficiency, exceptions, and more. Balance these variables with new hires, contractors, overtime, etc. With Teleopti CCC Forecasts, it has never been easier to bring staffing budgets into balance!

Streamline forecasting administration with pre-defined interfaces and workflows

Teleopti has done the hard work for you. Whether or not you have forecasting experience does not matter. With our pre-defined and very intuitive step-by-step workflows, you can begin accurately forecasting in minutes. Each template guides you easily through the process so you can quickly and precisely create actual and/or “what it” staffing forecasts right away. Our modern user interface makes the forecasting process – and any necessary customisation – simple and painless.
The system´s built in and automatically generated charts and full-colour graphical representations give you the intelligence you need without hassle.

No cost to you

In a dynamic contact centre environment, effective workforce management starts with the accurate forecasting of future workloads and staffing requirements. A very critical determination, your operational performance and customer/agent satisfaction rides on it. When these estimations are correct, your contact centre runs smoothly and efficiently and your relationships with customers and staff remain strong. In order to make all of this happen, you need a forecasting system that works, and works well. Teleopti CCC Forecasts is that tool, and we make it available to you at no cost.

Simply put, Teleopti CCC Forecasts helps you take control of your contact centre so you can drive performance and satisfaction in the most informed manner possible.