The Value of Telecom Expense Management

Investments in Telecom Expense Management are profitable
– in some cases surprisingly profitable.

A calculation of cost savings is always specific to each business, authority or organisation. However, it is commonly the case that cost savings can be made ‘both here and there’ – at times resulting in increased revenues. In order to facilitate profitability calculations for your organisation, a checklist of possible cost savings is given below.

Saves on operator invoices using Telecom Expense Management

Optimises agreements with operators based on your own call pattern.
Pays the correct amounts.
Get all costs from your mobile operator gathered in one invoice.

Saves on equipment and unnecessary devices

Devices not in use also cost money. The Telecom Expense Management software helps you keep track on your assets.
Mobiles used by former employees might be costing the company.
Knowledge is the best basis for decisions; avoid buying equipment which will not be used.

Revenue growth through improved service level

Happy employees deliver the best possible results at work.
Unhappy employees cursing the telephony system waste time on unproductive activities.
Information via the intranet encourages staff participation.
Planning staffing levels and follow-up of service objectives can be delegated from managers to agents.
Factual basis for decisions reduces resistance to change.

Saves on salaries

Optimal switchboard staffing levels.
Adequate capacity and functionality in the telephony system facilitates an efficient way of working.
Serving customers is easier and can be conducted faster when salesmen and support teams no longer have to apologise for deficient service.
Knowledge is the basis of better decision making, with less work involved.
Information distribution via the intranet saves time.
Automatic information retrieval saves time, which without Teleopti Pro would be wasted gathering the data.

Related information:

Fixed telephony
Wireless