Telecom Expense Management
- Do you spend too much time on manual call accounting and cost control?
- Would like to reduce the number of invoices from your mobile operators?
- Do you know how many calls your organisation is losing?
- Do you want to improve your service levels?
Teleopti Pro is an efficient Telecom Expense Management software that controls costs, monitors quality and manages all communication devices and services . Irrespective of telephony type, you get all information about costs, services, traffic and hardware in one Telecom Expense Management software. Make sure you have a 360° view of your communication costs.
The benefit of using Telecom Expense Management is an enormously improved administration which saves time and furthermore decreases costs.
Call Accounting, Inventory and Asset Management
Call Accounting in the module IT Service Manager, makes sure that costs for calls and services are allocated to customer accounts and on other account levels. This is one of the key benefits of using Telecom Expense Management software. Costs for various types of telecom traffic including SMS, MMS and other services are linked to employees and departments.
Usage and Trends
Get control of traffic data, usage pattern and much more with the Cost Manager. Cost Manager facilitates invoice controls, especially useful when more than one telecom operator is used. Verifying becomes easier because correct amounts are paid and a new price level is considered.
Improve Service Levels
Quality Manager shows real-time images of the traffic workload. The agents can directly see how well, or poorly, calls are handled. Quality Manager makes it easy to follow-up work performance.
Analyse and reporting
Analyse large amounts of telecom expense management data and design our own reports using the Performance Manager module. You can see where the organization needs prioritised training initiatives or the development of new technical solutions that will help you become more efficient.
Fraud Detection
General traffic patterns and details about individual calls are visible for users of Security Manager. By setting up alarms and rules, errors and inadmissible use are easily and quickly detected.
Read more about:
Values & Benefits | Integration of other systems | Implementation of TEM
