Security Manager - Fraud Detection
General traffic patterns and details about individual calls are visible for users of Security Manager. By setting up alarms and error reporting rules, errors are easily and quickly detected and inadmissible use is detected. One of many features in Security Manager is the definition of timeframes which outline when calls are expected to take place (or not) for certain extensions and mobiles.
Traffic reports are triggered by errors and fraud attempts. Maximum reports show the most costly and longest calls and minimum reports can give other kinds of interesting information.
Alarm levels can be set for certain call volumes or certain call lengths for a selection of extensions and mobiles.
Graphical and text reports directly or later
Information from Security Manager is supplied in many ways. You can start recording call data immediately or choose a certain time period. Fast search on today’s calls is one type of report - another type can be a dynamic report for call data in which the user chooses which fields are shown and which selection to use. Users who prefer to process reports in Excel or Word can easily export the data and promptly conduct an analysis.
