Response Quality

Easy follow-up of work performance

Quality Manager shows real-time images of the traffic workload. This means at every moment, the number of calls, active agents, waiting times, lost and interrupted calls are shown. The agents can directly see how well, or poorly, calls are handled. Staffing levels can be made by agents because Quality Manager calculates the required manning. Another output from Quality Manager is a careful analysis for numbers of active agents in relation to reply quality.

Read more about Quality Manager here.