- Do you spend too much time on cost control?
- Would like to reduce the number of invoices
from your mobile operators? - Do you know how many calls your organisation is losing?
- Do you want to improve your service levels?
Teleopti Pro is an efficient solution that controls costs, monitors quality and manages all communication devices and services . Irrespective of telephony type, you get all information about costs, services, traffic and hardware in one place. Make sure you have a 360° view of your communication costs.
The benefit is an enormously improved administration which saves time and furthermore decreases costs.
Call Accounting, Inventory and Asset Management
Call Accounting in the module IT Service Manager , makes sure that costs for calls and services are allocated to customer accounts and on other account levels. Costs for various types of telecom traffic including SMS, MMS and other services are linked to employees and departments.
Usage and Trends
Get control of traffic data, usage pattern and much more with the Cost Manager. Cost Manager facilitates invoice controls, especially useful when more than one telecom operator is used. Verifying becomes easier because correct amounts are paid and a new price level is considered.
Improve Service Levels
Quality Manager shows real-time images of the traffic workload. The agents can directly see how well, or poorly, calls are handled. Quality Manager makes it easy to follow-up work performance.
Analyse and reporting
Analyse large amounts of data and design our own reports using the Performance Manger module. You can see where the organization needs prioritised training initiatives or the development of new technical solutions that will help you become more efficient.
Fraud Detection
General traffic patterns and details about individual calls are visible for users of Security Manager . By setting up alarms and error reporting rules, errors are easily and quickly detected and inadmissible use is detected.
Read further about:
Values & Benefits | Integration of other systems | Implementation of TEM | Entry solution of PBX-system