The business value of Telecom Expense Management
The value of Teleopti Pro can be quite significant but varies from organisation to organisation. All of our clients experience enhanced performance on multiple levels, however, that value can come in many forms. Here are some of the most prevalent areas where you can expect to see value:
- Administrative savings - Optimise agreements with operators based on your own call pattern, ensure you are making the correct payment amounts, and collect all cost data from your mobile operator within one invoice.
- Equipment savings - Keep track of all of your telephony assets in order to identify service overuse, unused equipment, etc. so you can enforce necessary changes immediately to curb unnecessary costs. The system also helps you determine whether new equipment really needs to be purchased.
- Salary-based savings - Teleopti Pro helps you optimise switchboard staffing levels, thereby reducing unnecessary personnel cost.
Enhanced service levels can lead to more revenue
- Satisfied and appreciated employees deliver the best possible results.
- Dissatisfied staff typically waste time complaining and working on unproductive activities.
- Information via the intranet encourages staff participation.
- Planning staffing levels and follow-up of service objectives can be delegated from managers to agents.
- Factual-based decision making reduces change resistance