In depth Analysis and Reporting
The Performance Manger module makes it possible for the user to analyse large amounts of data and easily create reports of his/her own design. The module provides a quick follow-up so you can best meet the organisation’s goals and leverage powerful basic data for decision making. You can see where the organisation needs prioritised training initiatives or development of new technical solutions that will help it become more efficient.
If you would like to continue working with the data, then simply export it to Excel to operate in an environment you are used to. With simple drag-and-drop capabilities you can slice and dice your data (for example: statistics about costs, availability and response quality) anyway you want. If you e-mail the Excel report to a colleague you can choose to continue to have the connection to Teleopti Pro – then the Excel report will be automatically updated with new data. This means that your colleagues will not have to log in to Teleopti Pro for such updates, but rather can work solely in Excel.
Performance Manager is much more than “a simple add-on”. It is more like an entire standalone solution for operational reporting. In all cases, you decide what is displayed and from which period of time. You can tailor the reports to different departmental needs. By designing your own reports in Performance Manager you avoid having to order customised reports from Teleopti that later on will contribute to added costs when upgrading to Teleopti Pro.
Related information:
The Value of Telecom Expense Management
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