The Call Accounting feature within the IT Service Manager module ensures costs for calls and services are allocated to the appropriate customer or company accounts. Charges for all telecom traffic associated with SMS, MMS and other services are also linked to employees and departments.
These automated call accounting features increase efficiency and streamline data collection, thereby freeing up resources to focus on more strategic initiatives.
IT Service Manager also contains registers for all items, price lists and networks. All activities and traffic in the PBXs, IP networks and directory systems are logged. Bills from operators are imported directly, and traffic data is retrieved from all relevant operators.
In addition to the information on the web, scheduled and adapted reports are also provided. Trends can be identified for traffic volumes and for costs during selected time periods, as well as reports for traffic costs per PBX, person or group. The integrated control reports will uncover information such as a lack of services, redundant services for a particular object, and so on. Clickable and top-down reports (in addition to a survey of all costs) are displayed at the click of the mouse. Debiting can be made per department or per object, and all information can be easily exported to accounting systems, Excel, Word and PDF for offline viewing.
The Value of Telecom Expense Management
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