General traffic patterns and details about individual calls are visible for users of Security Manager. By setting up alarms and reporting rules, errors and unauthorised use are easily and quickly detected. Another key feature in Security Manager is the definition of timeframes, which outline when calls are (or are not) expected to take place for particular extensions and mobiles.
Traffic reports are triggered by errors and fraud attempts. Top X reports show the most costly and longest-lasting calls, and minimum reports can offer similar inverse information. Here you have the functionality so search for any specific incoming or outgoing call on the most detailed level.
Alarm levels can be set for certain call volumes or call lengths for a selection of extensions and mobiles.
Graphical and text reports directly or later
Information from Security Manager is supplied in many ways. You can start recording call data immediately or choose a certain time period. Fast search on today’s calls is one type of report - another type can be a dynamic report for call data in which the user chooses which fields are shown and which selection to use. Users who prefer to process reports in Excel or Word can easily export the data and promptly conduct an analysis.
The Value of Telecom Expense Management
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