IT Department

The IT department within an organisation is typically tasked with keeping track of all telephony equipment and infrastructure – including who is connected to what equipment, where lines are situated, etc. The addition of any relocations and a mixture of exchanges, direct lines and mobile operators can result in substantial data to collect and sort. What’s more, this information can be distributed to various stakeholders within the organisation – further compounding things.

Teleopti Pro gives IT departments a valuable inventory register tool to easily and effectively manage all telephony. The powerful Teleopti Pro register can also be used to monitor other types of equipment such as terminals, applications, printers, cables and so on. It is easy to see what can be reused, when changes are needed and if upgrades are required by users.

Easy to retrieve information - easy to distribute

Teleopti Pro can easily interoperate with other systems within the organisation and contact center.  It is easy to exchange data with accounting systems, and statistics from the agent dictionary are automatically tabulated.  

Completely web based, Teleopti Pro does not require any client-based installations. The solution’s web portal becomes a natural extension of the company’s intranet, where required information can be retrieved at anytime, and scheduled reports are generated for all necessary personnel.

Telephony size that fits perfectly

Teleopti Pro provides the organisation with important data that can be used to make infrastructure and service agreement decisions, as well as help with budgeting. The solution facilitates an analysis of all telephony dimensions. Volumes and traffic structures can be studied, for example, for fixed, mobile and IP telephony for answers to questions such as: 

  • Who calls who?
  • Which employee calls when?
  • What are the traffic patterns? 
  • Is the capacity adequate?

Purchasing simulation and decision support

All relevant information about telephony-related purchases and agreements can be stored within Teleopti Pro. This helps streamline the entire supplier invoicing process.  The intelligent system can simulate effects caused by different types of agreements or technical solutions. This may be valuable as a basis for purchasing decisions and to achieve optimal agreements and infrastructure.

Examples of such decisions might include:

  • What effect will a ‘flat rate’ for our mobiles have on our expenses?
  • What savings can we realise from replacing fixed telephony with mobiles?

Improvement needs become visible

Knowledge about ‘gaps’ in the telephony structure makes it possible to fix things before problems arise. Finding faults and taking corrective action is facilitated by reliable facts. Teleopti Pro also identifies bottlenecks or deficient sound quality in VoIP solutions.