Controller
Accurate data leads to intelligent decisions. Teleopti Pro continuously retrieves all traffic costs from the company’s switchboards and its interfaces to mobile service providers. The result is a complete overview of subscription and traffic expenses, providing the controller with the intelligence he/she needs to make important business decisions regarding equipment allocation and telephony usage.
Curb phone misuse
Teleopti Pro helps the organisation prevent misuse of its telephony equipment and services by providing controllers with a direct line of site to all related employee activity. The controller will know who is overusing their phone after-hours (perhaps indicating unauthorised private use) and who is not. This is made possible because Teleopti Pro carefully and intelligently monitors all lines (mobile and fixed) to identify how many phones are being used for private versus in-service use. By uncovering and stopping this inappropriate usage, the company can significantly reduce expenses.
Teleopti Pro has many money-saving capabilities, including the ability to:
- Mitigate misuse of company telephony resources
- Quickly and easily identify inactive extensions, subscriptions or other unnecessary costs
- Rapidly detect changes in costs for groups or for individual extensions – such anomalies can indicate misuse
- Visibility into who has what accessories and phones, and for how long a former employee’s phone should be blocked after leaving
All of these powerful and built-in capabilities and features help the organisation monitor equipment allocation and telephony usage in order to mitigate improper activity and control costs.
Paperless, information-rich environment
What used to take reams of paper and hours and hours of combing through data can now be accomplished in mere seconds online with the advanced, web-based Teleopti Pro telecom expense management solution. With this powerful tool, companies can:
- Quickly identify costs incurred and verify payments made, all electronically
- Easily detect and monitor important trends using built-in key performance indicators
- Carefully and accurately manage the company’s entire telephony system environment.
Teleopti Pro automatically tracks all telephones, including which employee is linked to what equipment, how lines are deployed, and so on. With this macro-level information, controllers have a single, centralised view of all telephony equipment and activity.
The solution provides an inventory register of all telephony equipment so controllers know what they have, where things are and how devices and lines can be used.
Compare ‘today and last year’
A business and its customer base are constantly evolving and so is the activity within its contact center. It is therefore important to be able to monitor all telephony expenditures and activity from day to day and from year to year. Teleopti Pro and our annual service help businesses accomplish this, quickly and easily.
By arming controllers with this intelligence, it becomes easier to make accurate and performance-enhancing decisions regarding staffing levels and telephony capacity.
This combined product-service solution facilitates annual reviews – actual figures are compared with figures from previous years and with those from other companies. The result is a documented programme with recommendations for appropriate improvements.