Teleopti Pro puts the power of flexible, dynamic and automated telecom expense management (TEM) capabilities in the hands of business managers so they can maintain an accurate accounting of telephone-related expenses across the company.
- Up-to-date, correct and current information about a company’s telecom activity and expenditures is available from anywhere via a standard web browser.
- The system can report specific data to different individuals based on their particular needs.
- Important information is retrieved automatically from phone exchanges and directory systems for absence and interceptions.
- Invoices from operators can be directly imported into the system.
Minimise Misuse to Reduce Costs
Teleopti Pro provides a constantly-updated view of total telecom costs and equipment for all employees. This becomes more and more important as the proliferation of mobile devices continues to increase. As opposed to fixed telephony (only 20% of costs come from traffic usage), 80% of mobile telephony service charges come from traffic usage. This means the more personal calls your employees are making on their company-issued mobile phones, the more you are being charged. Teleopti Pro enables you to keep a close eye on these expenses and take appropriate action whenever necessary.
Teleopti Pro tells managers how their company-issued mobiles phones are being used – whether in private or in service.
This very intuitive and adaptive solution also rapidly detects changes in costs for groups or for individual extensions, as anomalies can indicate improper use or incorrect billing from the service provider. You will know who has what accessories and phones, and how long a former employee’s phone should be blocked after leaving, for example. Various follow-up levels can be utilised to ensure a suitable measure of control is chosen.
Monitor Service Levels to Ensure Proper Performance
Teleopti Pro provides reports on how customer calls are handled relative to service objectives. The system can also indicate how many customers are getting caught in transfer loops or reaching unattended extensions. This telephony data is easily available online, helping managers ensure they are paying the correct amounts to their telecom provider rather than overpaying. Documentation for current infrastructure and agreements can also be accessed online.