Teleopti telecom management workforce management software solutions provider Complete solutions for telecom management and workforce management. Leading software solution provider Teleopti is one of the worlds leading providers of solutions for strategic workforce management in contact centres, as well as call accounting and cost & quality control of voice and IP enterprise networks. Teleopti is known for developing products with superior technology, based on customer needs, which are easy to implement and use. Solutions based on Teleopti Contact Center Coach and Teleopti Business Telecom Coach are also available from a network of partners. Hundreds of enterprises in EMEA rely on solutions from Teleopti to improve operating efficiency and service levels. Nils Bildt, who still is the CEO, founded the company in 1992. Teleopti has been profitable since the start and the expansion has been organic and without external funding. The company today has offices in Sweden, UK and Norway, as well as partners throughout Europe. Business Telecom Management with Teleopti Business Telecom Coach Teleopti Business Telecom Coach is a suite of completely web based tools that enables our customers to improve customer service, simplify administrative processes and save costs. By utilizing digital invoicing, the solution takes a complete paperless approach to telecom management. Customer experience shows savings between 5-25% of the telecom budget and typically an increased level of quality of service This totally Web based modular system offers the following functions: - Billing, which keeps track of costs and offer simulation for negotiating different call tariffs - The Attendant module produces daily reports of incoming calls, queues, staffing etc. - The Quality module, measures and reports the service level of a department and/or extension - The Capacity module is used for the cost-effective planning of the telephony network - Web Store automates internal order processing and billing - Open architecture for easy integration with other systems Consultants from Teleopti utilize the tools in Teleopti Business Telecom Coach, as well as external benchmarking vis-a-vis other companies to help our customers simplify internal processes and save costs. Workforce Management with Teleopti CCC The planning of a contact centre is a balance act between increased profitability, improved customer service and increased employee satisfaction. Through strategic workforce management you will achieve both long and short term improvements of your planning. Teleopti Contact Center Coach is a suite of tools that helps you manage the balance act, involve your organization and improve your business. Teleopti are experienced in helping organizations implement strategic workforce management. Our consultants will help you set and achieve goals for your contact centre. Our helpdesk is known for providing quick, accurate answers and will give you the support you need. Implementing strategic workforce management to use the resources in an optimal way is a challenging task. Teleopti will provide you with the tools, methods and support to get you there. Characteristics of Teleopti Contact Center Coach include: - Compliant with most Working Time Directives - Full support for virtual contact centres - Multi-skilled agent forecasting and scheduling - Real time monitoring of schedule adherence - Intraday rescheduling - Web based agent preferences - Extensive web enabled reporting - Scheduling of all contact centre activities including back-office - Available in 10 languages