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About

• Business mission
• Our Philosophy
• The Company Board
• News, Press and Events
  • News
  • Teleopti Newsletter
  • Events
• Working at Teleopti
  • International Trainee Program
  • Vacancies Sweden and Scandinavia
    • Marknadschef - Business to business
    • Industridoktorand med inriktning mot optimeringslära
    • Junior Utvecklare
    • Senior Utvecklare
  • Vacancies outside Sweden and Scandinavia
    • Project Manager & Presales Consultant Russia
    • Sales Manager - APAC

Partners

• Business Partners
  • Partners Sweden
    • Sweden
      • Datametrix AB
      • TDC
      • TeliaSonera
      • Siemens Enterprise
  • Partners Europe
    • BELGIUM
      • Damovo Belgium SA/NV
    • CZECH REPUBLIC
      • Clarystone s.r.o
      • Damovo Czech Republic
      • Soitron
    • CROATIA
      • Sedam IT
    • ESTONIA
      • Ericsson Eesti
    • FINLAND
      • Elisa
      • TeliaSonera
      • Merlin
    • FRANCE
      • Altetia S.A.S
    • GERMANY
      • SHP
      • Bucher&Suter
    • ITALY
      • Des-Contact Solution
    • NETHERLANDS
      • Damovo Netherlands
    • NORWAY
      • Dolphin Software AS
    • POLAND
      • Algotech
      • Unima 2000
    • PORTUGAL
      • Altitude Software Portugal
      • Soluziona Portugal
    • RUSSIA
      • Avaya Russia
      • BELTEL
      • CTI
      • CROC
    • SERBIA
      • Algotech
    • SLOVAKIA
      • Soitron
    • SPAIN
      • Altitude Software Spain
      • CallTech Ingenieros
      • Indra
      • Presence Technology
    • SWITZERLAND
      • Bucher & Suter
    • TURKEY
      • Alfacom
      • KoçSistem
    • UK
      • CCT
      • Datapulse UK Limited
      • Premises Networks
    • UKRAINE
      • Incom
      • Areon Consulting
  • Partners North America
    • Altitude Software North America
    • KnoahSoft
    • Nexidia
    • Visual Electronics
    • VoltDelta
  • Partners South America
    • BRASIL
      • Altitude Software Brasil
      • PCS - Professional Call Center Solutions
    • CHILE
      • Indra
  • Partners Asia-Pacific
    • BAHRAIN
      • Almoayed Group
      • IST
    • BANGLADESH
      • OneWorld Info Tech
    • INDIA
      • 3D Networks
    • KUWAIT
      • NCR
      • Middle East Communications (METCO)
    • LEBANON
      • Tetracom
    • NEPAL
      • OneWorld Info Tech
    • PAKISTAN
      • ExpertFlow
    • SAUDI ARABIA
      • Altitude Software MENA
      • EJADA Systems Company Ltd
      • ExpertFlow
      • IST
    • UNITED ARAB EMIRATES
      • Altitude Software MENA
      • EMW FZ LLC
      • ExpertFlow
    • IRAQ
      • Middle East Communications (METCO)
    • OMAN
      • Middle East Communications (METCO)
  • Partners Africa
    • CONGO
      • ExpertFlow
    • EGYPT
      • ExpertFlow
      • IST
    • KENYA
      • ExpertFlow
    • MOROCCO
      • ExpertFlow
    • NIGERIA
      • ExpertFlow
    • SOUTH AFRICA
      • Saab Grintek
      • Spescom DataVoice
    • TANZANIA
      • ExpertFlow
    • TUNISIA
      • ExpertFlow
    • UGANDA
      • ExpertFlow
  • Business Partners - Summary
• Strategic Alliances
• Community Partners
  • 4BR - For Business Relations
  • Call Centre Clinic
  • Professional Planning Forum
  • Callcentreworld
  • Swedish Call Centre Association
• Become a Business Partner
• Partner Login

Workforce Management

• The Value of Workforce Management (WFM)
• Solutions
  • Teleopti CCC
    • Forecasting
    • People - Involve & Empower
    • Schedule Optimisation
    • Intraday Management
    • Interoperability
  • Teleopti CCC Forecasts - Free of charge
  • Performance Management
  • Implementation
    • Technical Installation
    • Teleopti CCC Configuration
  • IMPROVE Consulting
  • Operational Assessment
  • Add-ons
• Contact Centre WFM
• Enterprise WFM
  • Back office WFM
  • Branches and Stores
• Workforce Optimization (WFO)
• Services & Support
  • Teleopti Service Desk
  • Management Consulting
    • Organisational Interaction
    • Change Management
    • Mentorship
  • Business Performance
    • Operational Analysis
    • Process Analysis
  • Operational Assessment
• WFM - what's it all about?
• Training
  • Training Selection
    • WFM Fundamentals, 1 day
    • Technical Training, 1 day
    • Teleopti CCC Basic, 3 days
    • Teleopti CCC Optional Modules Training
    • Focus Forecasting, 1 day
    • Focus Scheduling, 1 day
    • Focus Reporting, 1 day
    • Team Leader Training, 1 day
    • Training to Trainer, 0.5 days
  • Type of Training
    • Type of Training
  • Book a Training
• Download Centre
  • Teleopti CCC Interactive Demo
  • Customer Cases
    • Assistance
    • Bank/Finance
    • Directory Services
    • Government/Utilities
    • Insurance
    • Outsourcing
    • Telecommunications
    • Travel
  • Product Leaflets
    • Teleopti CCC Product Leaflet
    • Analysis and Reporting
    • Teleopti CCC Anywhere
    • Employee Self Service - Lifestyle Scheduling for work-life balance
    • Long-Term Forecaster
    • Business Consulting
    • Teleopti CCC for the back office
  • White Papers
  • Free Webinars
    • Book your personal Live Web Demo here!
  • Change Password
  • Interactive Demo Teaser
• How to Buy

Contact

• Our Offices
• Contact
• Teleopti Service Desk

Telecom Expense Management

• Telecom Expense Management
• The Value of TEM
  • Managers
  • Controller
  • Agents
  • IT Department
  • Customers
  • Users
• Solutions
  • Teleopti Pro Overview
    • Call Accounting
    • Usage and Trends
    • Improved Service Levels
    • Fraud Detection
    • Analyse and Reporting
  • First Class Integration With Other Systems
  • Entry
  • Implementation
    • Basic Configuration
    • Advanced Configuration
    • Technical Installation
  • Operational Assessment
• Fixed Telephony
  • Teleopti Pro Skype Connector
• Wireless
  • Mobile Real Time Alert
  • My Private Costs - follow up on private consumption
• Mobile Devices
• Response Quality
• Support and Training
  • Teleopti Pro Service Desk
  • Training
  • Webinars
• Download Centre
  • Free webinars
    • Book your personal Live Web Demo here!
  • Product Leaflets
  • White Papers
  • Teleopti Pro Flash Demo
  • Customer References
  • Teleopti Pro Service Pack
• How to Buy

Download Centre

• Teleopti CCC - WFM
• Teleopti Pro - TEM
• Teleopti CCC Forecasts
• Teleopti Pro Call Reporting
• Free Webinars - WFM
• Free Webinars - TEM

Customers

• Teleopti Customers
• Teleopti Pro Customers
• Teleopti CCC customers
• Customer Login