Teleopti Pro + Trio Enterprise = A unique solution
In order to improve your organisations service levels, you need to know where you stand today. You also need to follow up the actions you are taking to improve your situation.
Teleopti Pro gives you the tools to measure the response quality and reveal the areas which needs improving. When you have the facts, by analyzing data over time, it will facilitate correct staffing and your service levels will be reached.
Teleopti and Trio have jointly developed a unified standard integration for following up statistics of all comunication. Trio sends telephony and agent statistics to Teleopti Pro where it is processed and presented in several reports.
A huge advantage is that this solution is platform independent.
Read more
here!(in Swedish)