Norwegian Color Line invests in Teleopti CCC
Color Line has invested in Teleopti CCC as their new workforce management solution. The implementation project includes 270 agents and to further improve and simplify daily work they will, besides the Teleopti CCC Base module, also use the additional modules ASM – Agent Schedule Messenger, Shift Trader and Payroll integration. The project, which is delivered through our Norwegian partner Dolphin Software”(www.dolphin.no/), is expected to be finalized by the end of the year.
Color Line are looking forward to, after the implementation of Teleopti CCC, attain a better customer service through an optimal resource planning. The main advantages are:
- Schedule according to customer behavior.
- Less time spent scheduling and forecasting .
- Saved time can be used for analysinging results and making improvements.
- Improved flexibility and a better intra-day planning.
- Centralised workforce planning with better overview of scheduled resources
Color Line AS is Norway's largest and one of Europe's leading cruise and transport operators with approximately 3500 employees in four countries. The company deploys a total of six ships on four routes linking seven ports in four countries; Norway, Sweden, Denmark and Germany.