News
5/14/2013
Teleopti, a global leader in workforce management (WFM) software that helps organisations maximise agent efficiency in contact centres, is pleased to announce the sign-on of VVM, a specialist outfit in debt recovery and revenue management (RM) operations in South Africa. The move signals Teleopti’s entry into the South African market and is seen as a first step of the company establishing itself as a main, quality provider of WFM solutions in the region.
read more5/8/2013
Teleopti, a global solution provider in workforce management (WFM) and telecom expense management (TEM) reported total revenues of SEK 150 million for the full year 2012, representing a 17 per cent increase. Earnings before interest and taxes (EBIT) amounted to SEK 16.3 million with net profit SEK 11.9 million. Teleopti continues to deliver strong positive results and growth in combination. The financial position is good with no debts and an AAA rating.
read more4/30/2013
Teleopti, global provider of Telecom Expense Management solutions for large telecom users, today received an order for their Telecom Expense Management solution, Teleopti Pro, from China Southern Power Grid, a leading energy company in China.
read more3/18/2013
Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. The results show that the Teleopti users exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements (SLAs) compared to end-users in average contact centres experiencing a rate of 31 percent.
read more2/11/2013
ASC Incorporates Teleopti’s Workforce Management Solutions into WFO Suite
Stockholm 11 February: Teleopti, a global leader in workforce management (WFM) software for call centers, and ASC, a leading global provider of innovative solutions to record, analyse and evaluate communications, today announced they had signed a global partnership agreement on January 16, 2013.
read more2/7/2013
Teleopti has, together with Voice Codes and Yucheng Technology, won the Shenzhen Airline customer service project. By an integrated WFO application of the best modules, Shenzhen Airline expects to improve the entire operation efficiency.
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