Alfacom is a substantial solution partner of Nortel Netas that shares the Nortel vision of the “Enterprise Transformation” as a means to leverage the customer success. Alfacom has created a powerful ecosystem of partnerships that remove the obstacles between IT and telephony, providing new generation technologies that improve the business process and obtain absolute customer satisfaction. Having started operations in 2000 for the Nigerian market as Alphacom Communications and expanding after establishing in Turkey as Alfacom, the company is led by an expert team of sales and technical staff that have long been employed at Netas and well experienced in the industry. After receiving from Nortel the award of “The Year’s Developping Voice Solution Partner” in 2005 and the special award of “Call Center Solutions” in 2006, Alfacom is pulling out the requirements of the most complicated integrations at Ziraat Bank, Vodafone Turkey, Turkish Airlines, BMC, Assistline, Medline and Emaar International among other customers. The global ecosystem that Alfacom aligns to the global customer combines Nortel’s leadership in telecommunications with the other dependencies and requirements of the Call Center. The Workforce Management solution Teleopti CCC and the Cost Management solution Teleopti Pro are the major products available through Alfacom’s know-how and technical support. Alfacom’s partnership with Teleopti allows the company to be acting as a system integrator in Turkey for the Workforce Managment solution Teleopti CCC. |