CTI (Communications. Technology. Innovations) – is a system integrator and software development company specialized in IP-communications, based in Moscow, Russia.
In CTI’s portfolio there are solutions for telecommunications companies and corporate customers.
CTI has accumulated an extensive and in many aspects unrivaled experience in implementation of projects for designing and deploying call centers:
• distributed solutions with the use IP-technology
• customer voice portal solutions
• TTS, ASR services
CTI has good skills in workforce optimization solutions deployment.
CTI is developing its own suite of software products for the call center market such as
• outbound
• recording
• reporting
• desktop applications.
Also CTI provides other corporate solutions in Corporate Networks, Unified Communications, ITSM, Data Centers and Information Security and telecom solutions in Service Delivery Platforms (SDP), IPTV, VoIP, Networks, Portals, OSS/BSS.
The Technical Assistance Center of the company runs 24x7 using an advanced automated helpdesk system for monitoring the progress and managing escalation of customer cases related to complex technical problems. CTI obtain the ISO/IES 20000:2005 certification that proves high maturity level of processes.
The company has the status of Gold Certified Partner by Cisco and possesses the various Advanced Cisco Systems specializations as well as IBM Premier Partner и Microsoft Gold Partner.
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