Soitron
Company Profile
SOITRON is a leader in introducing new technologies and innovative solutions. We operate on the European market as a system integrator for IT Infrastructure, Unified Communications, Customer Interaction, Content Management and Security.
Today Soitron is one of the largest info-communication integrators and IT service providers with more than 750 employees and consolidated annual turnover of more than 55 million EUR. Soitron inherited all activities, know-how and the market position held by Tronet in its 15 year existence whilst also adding dynamic growth in the area of outsourcing services.
Our Mission
Thanks to our competence, overview and creativity along with the ability to understand the clients' business, we innovate and push their IT projects to the forefront. Our advantage becomes our clients' advantage.
Customer Interaction
Definition
Includes all customer contact solutions aimed at common contact center for all inquiries. Enables to utilize any communication channel (voice, email, web, fax) with equal level of service independent of the channel being selected.
Offerings
- contact centres
- interactive voice services – IVR (interactive voice response)
- connection to CRM and information systems
- Workforce Management - control options and operator load optimisation
- Recording & Reporting - quality measurement and assessment tools
Benefits
Contact center plays a key role in developing loyalty of customers through their experience with customer service. The usual rule applies, i.e. understanding the customer means being in charge. Earning customer’s loyalty is much more difficult than losing it. Therefore it is essential to constantly offer high quality service and to keep looking for new ways of how to improve both quality and efficiency of communication with the client. How to achieve a top-notch customer service? Elaborate and efficient company processes, stable and modern technology background and qualified staff are essential for success.
