The Professional Planning Forum is the independent industry body, promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, specialist training, accreditation, bespoke support, events and networking opportunities. Our aim is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience.
The Planning Forum runs the Contact Centre Innovation Awards and Contact Centre Planning conference attended by over 430 delegates and held annually in April.
Particular areas of interest include: Resource planning, Home working, Lifestyle Planning, Back Office, Management Information, Planning for Outbound, Public Sector and Customer Planning. The specialist skills required to plan for a well balanced operation require specialist support. Why struggle on your own when the industry has its own forum for best practice and professional development? |
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