“Our goal is to get the best staffing
and overview”...we do this by using Teleopti CCC to get the overview,
to get the numbers and to see the needs. We know that
to be competitive, we need to be smart and cost
efficient working with our staffing.
Lisa Franzi, Telenor Stores

Achieving increased service levels and productivityBasically, what we needed to achieve was to find operational
improvements in our contact centre’s inbound operations such
as increasing service levels and agents individual productivity.
Teleopti CCC helped us to make this happen via its flexible
scheduling, effective intraday management and extensive
reporting.”, Mr. Burçin Sözütok, Technology and Business
Development Director, Callus

Enhancing intraday management efficiencyTELEOPTI CCC reduced our scheduler’s workload, improved the
schedule smoothness and enhanced the intraday management
efficiency. The continuous and real-time support from Teleopti
and VoiceCyber is the key of this project success. At present, we
successfully expanded into our call center to multi sites, with
larger operation in Wuhan.
Mr. Dong Wei, Deputy General Manager of Customer Service Center,
China Union pay Merchant Services Co., Ltd.

From 30,000 mobile phone invoices per
year to one per month.We at AstraZaneca save up to 15 million Swedish crowns per
year by using Teleopti Pro. The savings come from a reduction
in administrative overhead and better control of telephony costs.
For example, before implementing Teleopti Pro, we had 30,000
mobile phone invoices per year. Now, we have one per
month, which we are able to expense automatically.
Anders Wikström, Telecom manager, Astrazeneca

We were able to cut half of the effort to
create a schedule By using the WFM solution from Teleopti we were able to
cut half of the effort to create a schedule and our employees
are now working more efficient and based on our
customer´s preferences/needs.
Stefan Peschkes, Personaleinsatzplaner,
Deutsche Assistance Service GmbH

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