Free Webinars
Learn about the latest news in Teleopti CCC or the Workforce Management process as a whole. Teleopti webinars are designed to provide a better understanding of workforce management and its strategic importance in your organisation. The webinars are always
free of charge.
Sign up for a webinar in your preferred language and time zone today!
Successful customer service organizations are creating strategies to handle the demands of an increasingly real time and unpredictable customer service workload by taking full advantage of the diversity and flexibility of their staff.
Recorded webinar
This webinar will show how employee empowerment can increase employee and customer satisfaction while increasing profitability at the same time.
Recorded webinar
Contact centers are currently going through some of the most significant changes that have happened to the contact center
industry in decades. These changes are mainly a result of advances in communication technology which have led to an explosion
in the number of contact channels allowing customers to contact companies at anytime from anywhere often with increased service
expectations.
Recorded webinar
Learn how a Teleopti customer, Batelco, has improved its operations by using Teleopti's Workforce Management solution, Teleopti CCC. Batelco share their experience about what their challenges have been and the benefits they have gained by using Teleopti CCC.
Recorded webinar
In this webinar we will discuss the latest trends in customer interaction, and how to efficiently leverage your Workforce Management and Multichannel Customer Service solutions to stay ahead of the curve.
Recorded webinar
This webinar aims to help contact centre managers understand that decisions regarding adherence have an impact on the forecasted need and attrition rate, as well as team leader administration and agents’ perceived stress levels.
Recorded webinar
An accurate and reliable forecast is the foundation of any good staffing plan. If you don´t know what workload to expect, your efforts to calculate staff numbers and create your schedule plans would be a wasted effort.
Recorded webinar
What measures and key performance indicators can be used to benchmark your Workforce Management processes?
Recorded webinar
Learn how companies by improving the processing experience as part of the total customer experience, can achieve improved levels of productivity, operational efficiency and customer satisfaction with reduced operational costs.
Recorded webinar
The goal of workforce management is to ensure that your customer service organization has the right people, with the right skills, in the right place, at the right time – regardless of method of contact.
Recorded webinar
This webinar introduces Workforce Management for the manager of the call centre, to support you in identifying processes where your call centre can improve.
Recorded webinar
Teleopti invites you to attend a free of charge webinar where you can experience the power, flexibility and ease of use of Teleopti CCC.
Recorded webinar
Lowering Average Handling Time while keeping customers happy is one of the top challenges of almost every call center. In this webinar we will show how ZOOM QM Suite can help you achieve that.
Recorded webinar
With SkillsPlanner and Teleopti CCC you can automatically plan, schedule and manage training plans for even the largest workforces. The software blends target service levels and agent, trainer and training room availability to deliver optimal classroom and e-learning training schedules and programme coaching and 'one-to-one' sessions.
Recorded webinar
In this webinar you will learn how to better match resources to the forecasted demand, find which improvements are achievable with varying levels of scheduling flexibility. See examples of operational improvements being achieved by customers with Teleopti CCC.
Recorded webinar