Free Webinars
Learn about the latest news in Teleopti CCC or the Workforce Management process as a whole. Teleopti webinars are designed to provide a better understanding of workforce management and its strategic importance in your organisation. The webinars are always
free of charge
.
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The goal of workforce management is to ensure that your customer service organization has the right people, with the right skills, in the right place, at the right time – regardless of method of contact.
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This webinar aims to help contact centre managers understand that decisions regarding adherence have an impact on the forecasted need and attrition rate, as well as team leader administration and agents’ perceived stress levels.
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This webinar introduces Workforce Management for the manager of the call centre, to support you in identifying processes where your call centre can improve.
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Lowering Average Handling Time while keeping customers happy is one of the top challenges of almost every call center. In this webinar we will show how ZOOM QM Suite can help you achieve that.
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With SkillsPlanner and Teleopti CCC you can automatically plan, schedule and manage training plans for even the largest workforces. The software blends target service levels and agent, trainer and training room availability to deliver optimal classroom and e-learning training schedules and programme coaching and 'one-to-one' sessions.
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Learn how companies by improving the processing experience as part of the total customer experience, can achieve improved levels of productivity, operational efficiency and customer satisfaction with reduced operational costs.
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In this webinar you will learn how to better match resources to the forecasted demand, find which improvements are achievable with varying levels of scheduling flexibility. See examples of operational improvements being achieved by customers with Teleopti CCC.
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This webinar aims at giving call center managers insight into the latest trends and best practice in employee empowerment.
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An accurate and reliable forecast is the foundation of any good staffing plan. If you don´t know what workload to expect, your efforts to calculate staff numbers and create your schedule plans would be a wasted effort.
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Teleopti invites you to attend a free of charge webinar where you can experience the power, flexibility and ease of use of Teleopti CCC.
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CallPoint is a multilingual call centre and Business Process Outsourcing (BPO) provider. Nina Kokorska, Reporting & Planning Manager at CallPoint will talk about the operational improvements and the benefits gained via implementation of WFM solution the Teleopti CCC.
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