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Key features include: • Dynamic multi-skill forecasting and   scheduling • Superior long-term forecasting • Virtual call centre planning • Dynamic multi-channel support • Superior flexibility that taking into   account labour legislation • Scheduling of all contact centre   activities, including back-office • Intraday re-scheduling • Extensive web-enabled analysis tools • Simulation and cost benefit analysis • Industry-leading work time   preferences

Among the key benefits are your ability to:

• Improve revenues with optimal resource management
• Involve all levels of the organisation
• Improve your customer service while reducing staff costs.
• Boost agent satisfaction and motivation through preference and performance tools
• Allow management to focus more on strategy and less on day-to-day tasks
• Choose your language
• Maximise return on investment in advanced multi-skill, multi-site contact centre
  solutions by utilising industry-leading workforce management tools