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A service agreement for Teleopti Pro and Entry or the earlier versions; Teleopti 6.0
means that you have access to Teleopti Pro Support. An agreement signed via one of

our partners means that you should primarily contact them.

Our service agremeent includes two parts; maintenance and support.

Maintenance

When you have signed a maintenance agreement with Teleopti, it means that you have the right to

contact Teleopti Pro Support and receive support with problems concerning functionality.

It is also our support department who upgrades your installation with the latest servicepack.

Maintenance costs 14% of your license fee per year.

Support

Our support can also help you with user issues, i.e. counciling, trouble shooting, tips and tricks as

well as support you when it comes to the daily work with the Teleopti system. 
Should you be facing major chages in your organisation we will be happy to act as your discussion

partner in how to profit from your system in the best possible manner.

Support will be charged with SEK 1.350/hour. Alternatively you can receive free support for an extra

3% of your license fee, however the minimum fee is SEK 19 000 SEK.

Teleopti Pro Support can be contacted:
+46 8 568 950 10 (alternativ 6)
weekdays 08:00 - 17:00
or via e-mail: support@teleopti.com