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Investments in Teleopti Pro are profitable – in some cases surprisingly profitable.

A calculation of profitability is always specific to each business, authority or organisation. However, it is commonly the case that savings can be made ‘both here and there’ – at times resulting in increased revenues. In order to facilitate profitability calculations for your organisation, a checklist of possible savings is given below.
 

Revenue growth through improved service level

• Happy employees deliver the best possible results at work.
• Unhappy employees cursing the telephony system waste time on unproductive activities.
• Information via the intranet encourages staff participation.
• Planning staffing levels and follow-up of service objectives can be delegated from managers to agents.
• Factual basis for decisions reduces resistance to change.
  

Saves on equipment and unnecessary items

• Items not in use also cost money.
• Mobiles used by former employees might be costing the company.
• Knowledge is the best basis for decisions; avoid buying equipment which will not be used.
  

Saves on salaries

• Optimal switchboard staffing levels.
• Adequate capacity and functionality in the telephony system facilitates an efficient way of working.
• Serving customers is easier and can be conducted faster when salesmen and support teams no longer have to apologise for deficient service.
• Knowledge is the basis of better decision making, with less work involved.
• Information distribution via the intranet saves time.
• Automatic information retrieval saves time, which without Teleopti Pro would be wasted gathering the data.
  

Saves on operator invoices

• Optimises agreements with operators.
• Pays the correct amounts.