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An important success factor for Teleopti is the relation to their customers. The company has, from the start,
been fortunate enough to work with many outstanding companies who are leaders in their respective fields.
The close relationship with them has been critical when bringing new solutions to the market.
Throughout the EMEA Teleopti can count some of the largest and most competent telecom users as customers.
In our latest customer satisfaction poll 96% of our customers stated that they were willing to recommend us to others.

Healthcare

In this sector, Teleopti Pro has more than 50% of the market of telecom management systems in Scandinavia.
- With Teleopti Pro we get a complete overview of our telcom traffic; traffic patterns and the capacity in our PBXs. We can control our ACD queues, answering- and qeuetime, lost calls etc. says Ms Carina Karlsson who is Operating Telecom Manager at one of Swedens largest Healthcare units; Värmland.

- From the results we can make our switchboard-operators conscious of the fact that their efficiency makes a difference and we are able to give better service to the public.

Municipalities and Governmental Institutions

Also among the Municipalities and Governmental Instituations Teleopti has a large market share. The National Swedish Police, Customs and the Tax Authorities are all Teleopti Pro users, and why not? Teleopti provides smart solutions for large telecom users; for example operator invoices are imported directly into the system and exported processed and exported to to the accounting system. 

The Teleopti Pro benchmarking concept, Improve, is the tool which focuses on cost and efficiency when analysing telecom activity. - We have worked with Teleopti for several years, but still, last year we reduced our Telcom cost per extension with 12%. Says Bo Zetterberg, Gävle’s IT Manager. Our intention is to contiune with the Improve concept.

Industries, Banks and multinational telecom user

A lot of large organisations, well known worldwide, profit from the telecom management solutions from Teleopi. Four out of five of Scandinavias largest banks are Teleopti users; SEB, Swedbank, Handelsbanken and DnBNOR.

At AstraZeneca, a multinational pharmaceutical company, for exemple quality control measures in relation to both how they serve the 60,000 customers who call them every week, and how AstraZeneca handle internal communication. These measures apply to both fixed and mobile communication.
- We have to reduced the invoices from mobile operators from 25-30 000 invoices/year to just one per month, says Per Skoglund at AstraZeneca. When it comes to invoices for telephony services we have reduced them from 6 000 to just 3/month. It works perfectly.