Partnering with Teleopti makes perfect
sense for QPCas we both specialise in our own disciplines. The two
combined, with a synergy in culture offering a consultative
and service approach to software deployment really does
fulfil the “solutions” provider promise.
Graeme Gabriel, WFO Consultant, QPC

Flexible, easy to work with and keeping
a high professional levelTeleopti has always proven to deliver a flexible and versatile
WFM-solution combined with outstanding second to none support.
The Teleopti staff is very flexible, easy to work with and keeping
a high professional level as well as being very responsive to
our needs. Elias Akel, General Manager, TetraCom

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customer cases, product leaflets, white papers
and much more.

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12 Years of successful partnershipIn Cooperation with TELEOPTI we could deliver in the last 12 years
successfully to a long list of companies a Workforce-Management
Solutions which helps these customers to generate effective, flexible
and fair schedules for their employees. This increased their efficiency
and employee satisfaction and last but not least the number of happy
customers to them.
Dieter Gontermann, Managing Director, Sandtner Hamilton & Partner GmbH

The go-to address when it comes down to
Workforce Management solutionsFor us at b+s Teleopti is the go-to address when it comes down to
Workforce Management solutions for our customers. Over the course
of the last 5 years we have deployed many Teleopti CCC solutions
successfully for our contact center customers throughout Europe.
Martin Wüthrich, CEO, Bucher + Suter AG

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ExpertFlow



Our mission is to deliver and maintain turn-key call centers and voice portals solutions in the Middle East, Pakistan and Africa.

We are passionate about enabling our clients to:
• Provide their customers a consistent, measurable and always-on customer service
  with low waiting times
• Increase voice self service and thereby reduce costs
• Improve the quality of the customer interactions

Expertflow provides clients and partners with expertise in Cisco call centers and Voice Portals. Our consultants cover all aspects of IPCC or UCCE, including Hosted, Enterprise and Express, CVP, VXML, IP-IVR, PGW 2200, EIM, WIM, CRM integrations, reporting, Workforce Optimisation and Speech Recognition.

Expertflow is a Teleopti gold partner for their Workforce Management solution. Our services around Teleopti CCC include trainings, workshops, deployment and integration with other reporting solutions, in particular voice recording, quality management and call center reporting: all part of our workforce optimisation services. Our WFM consultants have first-hand experience as call center managers and intimately understand call center operations and issues faced by supervisors and management.

We serve our clients through local systems integrators in order to complete high-level skills with local presence. We designs, implement, maintain and operate the technical call center infrastructure, and provide project management for call center projects.

Contact Us:

E-mail:
info-(_sm3Remove)-_-(_a)-_expertflow-(d_)-_com
On e-mails we will respond within
one business day

 Website: 
www.expertflow.com
Expertflow GmbH (Switzerland)
Jägerweg 18, 3014 Bern,
Switzerland
Phone: +41796385801
Fax: +410796385801            
   Expertflow Pvt Ltd (Pakistan)
411-K, Model Town, Lahore,
Pakistan
Phone: +92 42 5163362
Fax: +92 42 5204341        



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