Our mission is to deliver and maintain turn-key call centers and voice portals solutions in the Middle East, Pakistan and Africa.
We are passionate about enabling our clients to:
• Provide their customers a consistent, measurable and always-on customer service
with low waiting times
• Increase voice self service and thereby reduce costs
• Improve the quality of the customer interactions
Expertflow provides clients and partners with expertise in Cisco call centers and Voice Portals. Our consultants cover all aspects of IPCC or UCCE, including Hosted, Enterprise and Express, CVP, VXML, IP-IVR, PGW 2200, EIM, WIM, CRM integrations, reporting, Workforce Optimisation and Speech Recognition.
Expertflow is a Teleopti gold partner for their Workforce Management solution. Our services around Teleopti CCC include trainings, workshops, deployment and integration with other reporting solutions, in particular voice recording, quality management and call center reporting: all part of our workforce optimisation services. Our WFM consultants have first-hand experience as call center managers and intimately understand call center operations and issues faced by supervisors and management.
We serve our clients through local systems integrators in order to complete high-level skills with local presence. We designs, implement, maintain and operate the technical call center infrastructure, and provide project management for call center projects.
On e-mails we will respond within
one business day
|Expertflow GmbH (Switzerland)
Jägerweg 18, 3014 Bern,
||Expertflow Pvt Ltd (Pakistan)
411-K, Model Town, Lahore,
Phone: +92 42 5163362
Fax: +92 42 5204341