Altitude Software North America
Altitude Software, Inc. is a unified call center software provider. Altitude’s software is made up of modular components that can be configured to integrate with existing call centers or deployed as an independent system with its own SIP based ACD residing on Asterisk. Altitude’s uCI (Unified Customer Interaction) provides a consistent interface to the agent regardless of the technology behind the scenes.
Altitude is unique in the industry as it uses a single administrative workflow tool that allows companies to quickly and easily develop agent desktops, intelligent routing and IVR scripts. This tool controls all media interactions as well; voice, outbound dialing, email, chat and video.
Altitude’s Unified Desktop (uAgent) is one of the best in the industry, providing comprehensive scripting capabilities that reduces training and call transaction time.
More than 1,000 companies worldwide use Altitude Software to improve customer interaction excellence and to reduce their operating costs. Altitude has been included in Gartner’s Magic Quadrant since 2000.
To secure our joint customers technology investment, Teleopti and Altitude product teams work closely together to ensure a seamless interoperability between the systems, today and in the future.
Read more at www.altitude.com or for more information send an email to online-(_sm3Remove)-_-(_a)-_altitude-(d_)-_com