Workforce Management

....with a human touch!                                                                                         
 

Interested in improved employee satisfaction, reduced attrition and/or sick leave and at the same time increase operational efficiency?

Workforce Management (WFM) is the process by which you ensure, that you in your contact centre or customer service, have the right person with the right skills in the right place at the right time.

Award winning solution
Teleopti CCC is an award winning WFM solution that includes tools that manage, involve and improve workforce management in today's contact centres. The base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting.

Teleopti CCC is cost saving, as it leads to greater involvement, fewer sick days, and lower staff turnover.  

Telecom Management

Teleopti Pro enables savings, increased control and management of Telecom and IT Services 

 
Telecom Expense Management (TEM) with Teleopti Pro gives you full control over usage management, cost management, inventory management, quality and traffic reporting, irrespective of the mixture of mobile, IP and fixed telephony, without the administrative hassle.

IT Service Manager, Cost Manager and Quality Manager
Get full control and see traffic data and usage patterns with Cost Manager. Call Accounting in the module IT Service Manager, makes sure that costs for calls and services are allocated to customer accounts and on other account levels. Quality Manager shows real-time images of the traffic workload.

  

 

Enter Workforce Management
Enter Telecom Expense Management

World Expo 2010

Latest news

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6/10/2010 - Cococ Streamlines Customer Services with Teleopti CCC, version 7

5/14/2010 - Teleopti Support changes name to Teleopti Service Desk

5/3/2010 - Avalon Global Solutions, Inc. and Teleopti AB Join Forces to Create a Global Telecom Expense Management Solution

4/30/2010 - Teleopti management changes – strategic decision to strengthen the company for further worldwide expansion

3/30/2010 - Teleopti CCC Solution Now Rated Avaya Compliant

2/24/2010 - Presence Technology and Teleopti ally to optimize performance and management of the Contact Center

2/16/2010 - Teleopti receives highest credit rating for the 5th consecutive year

1/19/2010 - Teleopti goes strong through the recession with an order growth of 15 percent

12/11/2009 - Teleopti continues to expand, opens office in Paris

12/7/2009 - Teleopti Pro Call Reporting - A Free Product in the Teleopti Pro Telecom Expense Management Suite

12/7/2009 - Altitude Software Partners with Teleopti to Deliver Unified Workforce Management

9/23/2009 - TELEOPTI joins Cisco Developer Network Program, completes interoperability testing

9/22/2009 - Teleopti brings optimisation into Enterprise Workforce Management with Teleopti CCC, version 7

8/31/2009 - FirstAssist insures against poor planning with Teleopti CCC

8/19/2009 - Teleopti Reports Strong H1 and Foresees a Continuous Growth During H2

7/6/2009 - COMSTAR-UTS Enhances Performance of Outsourcing Call Centre

7/6/2009 - BEELINE - 20% Increased Schedule Adherence With Teleopti CCC

6/25/2009 - Teleopti Receives Promising Rating in Leading Analyst Firms Telecom Expense Management MarketScope Report

6/10/2009 - Lars-Johan Jarnheimer and Alexander Izosimov Joins the Teleopti Board

In June Lars-Johan Jarnheimer and Alexander Izosimov joined the Teleopti board. "We are very fortunate to have these two professional men on our board." Says Nils Bildt, CEO Teleopti AB. "Their experience and competence will be needed now that Teleopti is expanding worldwide".

6/5/2009 - Teleopti Foresees a Continuous Growth During Q2

Teleopti foresees a continuous growth during Q2 and for the foreseeable part of 2009, as long as we serve our customers well. And we will support our customers well.

6/1/2009 - Teleopti Pro Service Pack 3 Improves Your Flexibility

In the new service pack 3 for Teleopti Pro we have focused on improving flexibility and making it easier to manage permissions.

5/15/2009 - Teleopti Order Intake Growth by 25 % in Q1

5/14/2009 - Teleopti Selected and Listed in the Wireless Mobility Management Market Landscape from AOTMP

3/19/2009 - Q-Matic Partners With Teleopti - Delivering 25% Savings in Customer Facing Operations

2/9/2009 - Teleopti CCC Forecasts - A Free Product in the Teleopti CCC Solution Suite

2/3/2009 - Rich Mix of Topics & Exceptional Line Up of Speakers at Contact Centre Planning 2009 Held in London on 27 - 28 April

1/20/2009 - Teleopti Reports the 16th Consecutive Year of Profit

1/16/2009 - Teleopti Announces General Availability of the Next Generation Workforce Management Solution - Teleopti CCC, Version 7

1/9/2009 - Meet with Teleopti in Dubai

12/2/2008 - Teleopti made its best third quarter in its 16 years’ profitable history

11/10/2008 - Customer and Partner Satisfaction - main focus for Teleopti Iberia Channel Manager Jorge Martin

11/5/2008 - SSAB upgrades and expands with Teleopti Pro

10/22/2008 - Teleopti and Visiant Galyleo in partnership to further improve European Workforce Management

10/15/2008 - Welcome to Teleopti at GITEX Technology week Dubai World Trade Center 19-23 October

10/7/2008 - Norwegian Color Line invests in Teleopti CCC

9/30/2008 - Teleopti Pro + Trio Enterprise = A unique solution

9/18/2008 - Teleopti Pro integrates with MMK Issue Management System

9/16/2008 - Teleopti today launched next generation of WFM solution Teleopti CCC, version 7

9/10/2008 - Teleopti and Business Agility Announce Strategic Partnership

9/10/2008 - Teleopti AB appoints Urban Hofström as Channel Director

9/10/2008 - First half year was good for Teleopti customers

9/10/2008 - Nawras mobile operator in Oman goes with Teleopti

9/10/2008 - Teleopti expands with Moscow office

9/10/2008 - Teleopti opens new office in Helsinki

9/10/2008 - A Successful Voyage to Stockholm for P&O Ferries

9/10/2008 - Telenor Serbia chooses Teleopti CCC as their new WFM solution

9/10/2008 - TSC Hero, UK adopts the Holiday Planner module

9/10/2008 - Fexco Ireland, upgrades to Teleopti CCC

9/10/2008 - Respected Swedish organisations chose Teleopti Pro during 2007

9/10/2008 - Teleopti Pro gains new ground in Norway

9/10/2008 - T-Com Croatia has chosen Teleopti CCC as their new WFM solution

9/10/2008 - Teleopti reports growth by 50% first quarter 2008

9/10/2008 - Örebro County Council chooses Teleopti Pro

9/10/2008 - Teleopti and Larensa in partnership to further improve European WFM

9/10/2008 - Teleopti today announce the opening of its German subsidiary, Teleopti GmbH, in Frankfurt

6/30/2008 - Improvements in Teleopti Pro SP2

In June we release Service Pack 2 for Teleopti Pro. We have put in a lot of time and effort into increasing performance and significantly speeding up Book Services and certain Reports, to further increase usability.

6/25/2008 - Teleopti CCC Solution Now Rated Avaya Compliant

The award-winning workforce management solution Teleopti CCC version 6.6 is compatible with key Avaya IQ version 4.0 solutions

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